Refund and Return Policy

Effective Date: March 4, 2025

At Myxali, we are committed to providing high-quality organic baby skincare products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read our policy carefully to understand the terms and conditions of returns, exchanges, and refunds.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • Items must be unused, unopened, and in their original packaging.
  • The return request must be made within 30 days of the purchase date.
  • Proof of purchase (order confirmation or receipt) is required for all returns.
  • Items purchased during promotional sales or clearance events may be ineligible for returns unless defective.

For hygiene and safety reasons, we cannot accept returns on used products or those with broken safety seals unless there is a proven defect.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact Us: Email our customer support team at info@myxali.xyz with your order details, the item(s) you wish to return, and the reason for the return.
  2. Approval Process: Our team will review your request and provide further instructions, including the return shipping address.
  3. Return the Item: Securely package the product(s) and ship them back using a trackable shipping method. The customer is responsible for return shipping costs unless the item is defective or incorrect.
  4. Receive Your Refund or Exchange: Once we receive and inspect the returned item(s), we will process your refund or exchange within 5-7 business days.

3. Refund Process

Approved refunds will be issued via the original payment method used for the purchase. Please note:

  • Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
  • Shipping fees are non-refundable, except in cases where the return is due to a Myxali error (e.g., incorrect or defective product).
  • If you received a gift and want to return it, we can offer store credit or an exchange instead of a monetary refund.

4. Defective, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a free replacement or issue a full refund, including return shipping costs if necessary.

To process your request faster, kindly provide:

  • A clear photo of the defective or incorrect product.
  • A description of the issue.
  • Your order number.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank account.
  • Next, contact your credit card company, as processing times may vary.
  • If there is still an issue, contact us at info@myxali.xyz, and we will assist you.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used skincare products.
  • Items purchased as part of a final sale or clearance promotion.
  • Free gifts or promotional samples.

7. Cancellations

Orders can be canceled within 12 hours of purchase, provided they have not been processed or shipped. If the order has already been shipped, it must be returned following our standard return procedure.

8. Google AdSense Compliance

Our refund and return policy complies with Google AdSense guidelines, ensuring a transparent, user-friendly, and trustworthy shopping experience. We do not engage in deceptive practices, and all refund-related information is clearly outlined to protect our customers.

9. Contact Information

If you have any questions or need assistance with your return, please reach out to us:

📍 Address: 1515 Eagle Lane, Bemidji, Minnesota, United States
📞 Phone: 218-766-7193
📧 Email: info@myxali.xyz
🌐 Website: https://myxali.xyz/

Thank you for shopping with Myxali. We appreciate your trust and support!