Payment Policy

Effective Date: March 4, 2025

At Myxali, we are committed to providing a secure, seamless, and convenient shopping experience. Our Payment Policy outlines the accepted payment methods, transaction security, billing process, refund procedures, and compliance with industry standards. By making a purchase on Myxali, you agree to the terms and conditions outlined in this policy.

1. Accepted Payment Methods

To ensure a smooth transaction process, we accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure payment processing through a verified PayPal account
  • Apple Pay & Google Pay: Fast, secure mobile payment options
  • Buy Now, Pay Later (If Available): Klarna, Afterpay, or similar services, depending on eligibility

All payments are processed in USD ($), and customers are responsible for any applicable currency conversion fees charged by their bank.

2. Payment Processing and Security

We prioritize customer security and use industry-standard encryption to protect payment information. All transactions on Myxali are securely processed through SSL (Secure Socket Layer) encryption to prevent unauthorized access.

  • We do not store or retain full payment details. All credit card transactions are processed through trusted third-party payment gateways, ensuring compliance with PCI DSS (Payment Card Industry Data Security Standards).
  • Fraud Prevention Measures: To protect against fraudulent transactions, we may request additional verification for high-value orders or transactions flagged by our security system. If verification is required, we will notify you via email.
  • If a transaction is declined, please check with your bank or payment provider for potential issues.

3. Order Confirmation and Billing

Once payment is successfully processed, you will receive an order confirmation email containing:

  • Order details, including product name, quantity, and total price
  • Estimated processing and shipping times
  • Payment confirmation and transaction ID

If you do not receive a confirmation email within 24 hours, please check your spam folder or contact info@myxali.xyz for assistance.

4. Payment Issues and Declined Transactions

In cases where a payment is declined:

  • Verify that your card details (name, billing address, CVV, and expiration date) are correct.
  • Ensure you have sufficient funds in your account.
  • Contact your bank to check if they have placed a temporary hold on the transaction.
  • If you continue to experience issues, try an alternative payment method or contact our support team for further guidance.

5. Taxes and Additional Fees

  • Sales tax may apply based on your location and will be calculated at checkout.
  • International customers may be subject to currency conversion fees or additional charges imposed by their bank or payment provider.
  • If applicable, customs duties and import taxes are the buyer’s responsibility for international orders.

6. Refunds and Payment Reversals

If a refund is required, it will be issued using the original payment method. Refunds are processed within 5-10 business days, depending on your bank’s policies.

Refund Policy Guidelines:

  • If the payment was made via credit/debit card, the refunded amount may take up to 10 business days to appear in your account.
  • For PayPal refunds, processing is typically faster, with funds returned within 3-5 business days.
  • If you used a Buy Now, Pay Later service, refunds will be applied per the provider’s policies, and any outstanding payments may still be due.

For more details, please review our Refund & Return Policy or contact our support team.

7. Cancellations and Payment Adjustments

  • Orders may be canceled within 12 hours of purchase, provided they have not been processed or shipped.
  • If an order has already been shipped, it cannot be canceled, but customers may initiate a return request after receiving the package.
  • Refunds for canceled orders will be processed within 5-10 business days and returned via the original payment method.

To cancel or adjust an order, email info@myxali.xyz with your order number and cancellation request.

8. Chargebacks and Disputed Transactions

If you believe a charge has been made in error or without your authorization:

  • Contact info@myxali.xyz immediately so we can investigate and resolve the issue.
  • Filing a chargeback through your bank without first reaching out to us may delay the resolution process.
  • Unauthorized chargebacks may result in restricted access to our website for future purchases.

9. Payment Policy Compliance with Google AdSense

We ensure that our payment practices comply with Google AdSense policies, maintaining transparency, security, and fair business practices. We provide clear pricing, refund terms, and secure payment options to protect our customers.

10. Subscription and Recurring Payments (If Applicable)

For customers enrolled in auto-renewal or subscription services, payments will be deducted automatically at the scheduled billing date.

  • Customers can modify or cancel their subscription at any time before the next billing cycle.
  • Refunds are not provided for partial subscription periods unless required by law.

To manage or cancel a subscription, log in to your Myxali account or contact customer support.

11. Unauthorized Transactions and Fraud Prevention

To prevent fraud and unauthorized transactions, Myxali reserves the right to:

  • Verify orders with high-value transactions before processing.
  • Block suspicious transactions flagged by our payment security system.
  • Report fraudulent activity to the appropriate authorities if necessary.

If you suspect fraudulent activity related to your account, please notify us immediately at info@myxali.xyz.

12. Payment Policy Updates

Myxali may update this Payment Policy periodically to reflect changes in payment processing, security measures, or regulatory requirements. Any modifications will be posted with the effective date at the top of this policy.

13. Contact Information

For any payment-related inquiries, billing concerns, or refund requests, please contact our customer support team:

📍 Address: 1515 Eagle Lane, Bemidji, Minnesota, United States
📞 Phone: 218-766-7193
📧 Email: info@myxali.xyz
🌐 Website: https://myxali.xyz/

Thank you for shopping with Myxali. We appreciate your trust and support!