Shipping Policy

Effective Date: March 4, 2025

At Myxali, we are committed to delivering high-quality organic baby skincare products to our customers as quickly and efficiently as possible. Our Shipping Policy outlines the shipping methods, processing times, costs, tracking details, and other important information to ensure a smooth shopping experience. By placing an order with Myxali, you agree to the shipping terms detailed below.

1. Order Processing Time

We strive to process all orders as quickly as possible.

  • Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays).
  • Orders placed after 3:00 PM (CST) or on weekends and public holidays will be processed the next business day.
  • If an order experiences delays due to high demand, we will notify you via email with updated shipping details.

2. Shipping Methods and Delivery Time

Myxali offers various shipping options based on location and delivery preferences. Estimated shipping times depend on the method chosen at checkout:

Domestic Shipping (United States)

  • Standard Shipping: Estimated delivery within 5-10 business days.
  • Expedited Shipping: Estimated delivery within 2-5 business days.
  • Overnight Shipping: Next-business-day delivery for orders placed before 12:00 PM (CST).

International Shipping

  • Standard International Shipping: Estimated delivery within 10-20 business days, depending on the destination country.
  • Express International Shipping: Estimated delivery within 5-10 business days with priority handling.

Important Notes:

  • Delivery times are estimated and may vary due to customs delays, weather conditions, or carrier disruptions.
  • International shipments may be subject to customs clearance, which can impact delivery times.
  • We are not responsible for delays caused by incorrect shipping addresses provided by customers.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight, destination, and shipping method selected.

  • Standard shipping is free for domestic orders over $50 USD.
  • Expedited and overnight shipping rates vary based on location and package weight.
  • International shipping costs depend on the destination country and selected shipping speed.

For real-time shipping rates, add your items to the cart and proceed to checkout to see the calculated total.

4. Tracking Your Order

Once your order has been shipped, you will receive an email confirmation with a tracking number and link to track your package in real-time.

  • Tracking updates may take up to 24-48 hours to reflect after shipment.
  • If you do not receive a tracking number within 3 business days, please check your spam folder or contact our customer support team.
  • For international shipments, tracking updates may be delayed due to customs processing.

To check your order status, visit the “Track My Order” section on our website or contact us at info@myxali.xyz.

5. Lost, Stolen, or Delayed Shipments

We work with trusted shipping carriers to ensure reliable delivery, but in rare cases, shipments may be lost, stolen, or delayed.

  • If your package is marked as delivered but you have not received it, check with neighbors, building security, or your local postal service before contacting us.
  • If your package is lost in transit, we will initiate a claim with the shipping carrier and offer a replacement or refund, depending on the investigation outcome.
  • If your order is delayed beyond the estimated timeframe, please reach out to our support team for assistance.

6. International Shipping, Customs, and Duties

For international orders, additional customs fees, duties, or import taxes may be charged by your country’s customs authority.

  • Myxali is not responsible for customs fees, duties, or taxes incurred during importation.
  • Customs processing times vary by country and may delay delivery.
  • If an international package is refused due to unpaid duties, the order may not be eligible for a refund.

We recommend checking your local customs regulations before placing an order to avoid unexpected charges.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

  • If an order is shipped to an incorrect or incomplete address provided by the customer, Myxali is not liable for lost or undeliverable packages.
  • If you realize you entered the wrong address, contact us within 12 hours of placing your order.
  • If the package is returned due to an incorrect address, the customer is responsible for additional reshipping costs.

8. Undeliverable Packages & Failed Delivery Attempts

In cases where a package is returned to Myxali due to an undeliverable address or multiple failed delivery attempts:

  • We will contact the customer to arrange a reshipment.
  • If the customer chooses not to reship, a refund will be issued minus the original shipping cost.

For questions regarding undeliverable orders, please reach out to our customer service team.

9. Shipping Policy Compliance with Google AdSense

Our shipping policy complies with Google AdSense guidelines, ensuring transparency and a smooth customer experience. We do not engage in misleading practices and provide clear shipping timelines, costs, and refund options to maintain customer trust.

10. Returns and Refunds

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with a photo of the issue and order number. We will arrange a replacement or refund based on the situation.

To learn more about our return and refund process, visit our Refund & Return Policy page or contact us for further assistance.

11. Shipping Policy Updates

Myxali reserves the right to update this Shipping Policy at any time to reflect changes in carrier services, delivery fees, or business operations. Any updates will be posted on our website with the effective date at the top of this policy.

12. Contact Information

For any shipping-related inquiries, order tracking, or concerns, please reach out to our support team:

📍 Address: 1515 Eagle Lane, Bemidji, Minnesota, United States
📞 Phone: 218-766-7193
📧 Email: info@myxali.xyz
🌐 Website: https://myxali.xyz/

Thank you for shopping with Myxali. We appreciate your trust and support!